Pokemon TCG: Scarlet & Violet - Destined Rivals Elite Trainer Box - 9 Packs, Accessories, Promo

Shipping Policy for Packmania TCG

At Packmania TCG, we are proud to offer reliable shipping services to customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered.

Packmania TCG is operated by THE POKEMON COMPANY INTERNATIONAL, INC (DBA: Packmania TCG) and has been serving customers since 2013.

Shipping Coverage

• We ship to customers worldwide, subject to carrier availability and local regulations.

Shipping Costs

• Free standard shipping is available on all orders unless otherwise stated at checkout.

• Any optional upgraded or express shipping options (if available) will be clearly displayed during checkout.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

• Delivery times vary depending on destination, carrier, and customs processing.

• Estimated delivery timelines are not guaranteed and may be affected by external factors beyond our control.

Tracking Information

• Tracking is available for all shipped orders.

• Once your order is dispatched, tracking details and the carrier information will be sent to your registered email address.

Express Shipping

• Express shipping options may be available for select destinations.

• Availability, pricing, and delivery estimates for express shipping (if offered) will be shown at checkout.

Customs, Duties & Delays

• International shipments may be subject to customs inspections, duties, taxes, or import fees.

• Customers are responsible for any customs-related charges imposed by their local authorities.

• Delivery delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier or international courier delays

Packmania TCG is not responsible for delays caused by customs authorities or third-party carriers.

Incorrect or Incomplete Address

• Customers are responsible for providing a complete and accurate shipping address at checkout.

• We are not responsible for failed deliveries, lost packages, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

• Once an order has been shipped, responsibility transfers to the carrier.

• If your package is delayed or marked as delivered but not received, please contact us and we will assist you in opening a carrier investigation where possible.

Contact Information

For shipping-related questions or assistance, please contact us at:

offers@pokemoncenter.us

Business Contact Information

Address:

Email: offers@pokemoncenter.us

Refund & Return Policy for  Packmania TCG

At Packmania TCG, customer satisfaction is important to us. However, due to the nature of trading cards, sealed products, and collectibles, all sales are final, and we operate under a strict No-Return Policy with limited refund eligibility.

TCG Marketplace is operated by THE POKEMON COMPANY INTERNATIONAL, INC. (DBA: Packmania TCG) and has been serving customers since 2013 as one of the largest online trading card marketplaces.

Returns Policy

• We do not accept physical returns under any circumstances.

• In approved refund cases, customers are not required to return the product.

Refund Request Window

• Refund requests must be submitted within 3 days of confirmed delivery.

• Requests submitted after this period will not be eligible for review.

Refund Eligibility

Refunds are only approved in the following cases:

• Product received is damaged during shipping

• Incorrect item received compared to the order placed

❌ Change of mind, buyer’s remorse, or personal preference is NOT eligible for a refund.

Refund Types

Depending on the issue, the following refund options may apply:

• Minor defects or cosmetic damage: Partial refund

• Major damage or wrong item received: Full refund

• Store credit may be offered at our discretion in certain cases

Refund Method

• All approved refunds are processed only to the original payment method used during checkout.

• Processing times may vary depending on the payment provider.

Review & Approval Process

• All refund requests are manually reviewed by our support team.

• TCG Marketplace reserves the full right to approve or reject any refund request after review.

• Submission of a request does not guarantee approval.

Proof of Claim (Required)

To be eligible for a refund, customers must provide:

• Clear photos and/or videos showing the damage or incorrect item

• Order number

• Email address used at checkout

⚠️ Refund requests without proper proof may be rejected.

Non-Refundable Situations

Refunds will NOT be issued for:

• Incorrect selection, personal preference, or expectation mismatch

• Opened or tampered sealed products (including packs, boxes, or cases)

• Shipping delays beyond our control

• Carrier delays, weather issues, or customs-related delays

• Failure to read product descriptions or policies

Contact for Refund Requests

For refund-related inquiries, please contact us at:

offers@pokemoncenter.us

Business Contact Information

Address:

Email: offers@pokemoncenter.us